How do I return my Jetsethouse item(s)?

We hope you are happy with your purchase. 

In case you are not 100% happy with the order you received and If you wish to make use of the right of withdrawal, you are obligated to make this known within 14 days after receipt of the product.

To return items, please follow these steps:

  1. Place the item(s) you would like to return back in the bag/box you received them in or any other solid bag/carton box. Close the bag/box securely, using sufficient tape.
  2. Send us an email to [email protected]. Please include:
    1. Your tracking number of the returned goods (mandatory, this is your proof of shipment)
    2. Your ordernumber (this is mentioned in your order conformation).
  3. Take the box to your local post office and send it to:

    Witte de Withstraat 8
    2202JM Noordwijk aan Zee

After we received your item(s), refunds will be returned to the original form of payment within 14 days.

What are the rules for a return of a Jetsethouse item bought in the webshop?

  • Item(s) must be sent back in original/sale-able condition. When you return a book, the seal must not be opened. The item(s) must be unharmed, not worn, unaltered, and free from any odors. Item(s) must be in original packaging, with tags still attached. 
  • You need to prove that the delivered goods have been returned on time by means of proof of shipment with trackingnumber. 
  • If item(s) do not fit these requirements, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
  • We are a small company, customers are responsible for returns at their cost. Shipping costs are non-refundable.
  • We do not offer credit notes and all refunds will be returned to the original form of payment, within 10-14 days after we’ve received your package.
  • Jetsethouse is not liable to refund any shipping costs unless the order is canceled before the order is shipped.